TERMS AND CONDITIONS
1. GENERAL TERMS
CORAcircle offers a subscription service that allows its customers to rent a box of new and/or used clothes for a period of time chosen by the customer (between 0-12 months of the child, with a minimum product change of 3 and maximum 5 times per year), at the end of which the box must be returned.
These conditions of use regulate the CORAcircle service. In the context of these terms and conditions, the terms "service", "our service", "boxes", "our boxes" and "subscription" mean the rental service offered by CORAcircle, which includes subscription, monthly payment, delivery and collection service as well as the washing and sanitation service.
These rental agreement terms and conditions ("Terms") constitute a binding legal agreement between the customer ("you", "you", or "the customer") and CORAcircle ("we", "us", or "our") and set out the terms and conditions under which the customer makes a rental subscription through our website www.corahappywear.com/coracircle.
In accordance with these Terms and Conditions, by activating the subscription, the customer agrees to enter into a legal contract with CORAcircle that provides for the rental of the boxes, with the consequent payment of the monthly subscription, and their return (with all the garments that have been received) at the end of the use.
To use the CORAcircle service, the Customer declares and guarantees: (i) to be a consumer according to the provisions of art. 3 of the Consumer Code; (ii) to be of age; (iii) that the data provided by the same for the execution of the Contract are correct and true.
CORAcircle reserves the right to make changes to the Terms and Conditions if necessary, ensuring in any case that such changes are notified in advance to its customers.
The subscription CORAcircle will continue for the period provided for up to a maximum of products size 12/18 months, or alternatively until the cancellation of the subscription by the customer. In order to use the CORAcircle service the customer must have a valid, current and accepted method of payment which can be updated periodically. As long as the customer does not withdraw from the contract, he/she authorises CORAcircle to charge the amount for the selected box to the indicated payment method on a monthly basis. For withdrawal from the contract see section 3 ("Billing and termination").
CORAcircle offers different types of subscriptions depending on the box selected. However, each subscription has a fixed amount that will be charged monthly via the selected Payment Method (credit card). The customer can find all information regarding his subscription in the dedicated customer area by logging in to the site.
Each subscription box will contain, in addition to the rented garments, the following documents:
list of garments with photos (shipping note)
3. BILLING AND CANCELLATION
3.1 Billing. The subscription will be charged monthly, on the date corresponding to the first subscription, to the payment method indicated by the Customer.
3.2. Methods of payment. To use the CORAcircle service the customer must indicate a method of payment. By subscribing to the service, the customer authorises CORAcircle to charge the subscription amount monthly. If the payment fails due to the expiry of the indicated payment method, due to insufficient funds, or any other reason, the customer will receive an email and will be required to update the payment method and ensure that it can be processed. The customer remains responsible for any unpaid amounts. If there are any problems with the payment, please contact firstname.lastname@example.org.
3.3 Cancellation. The customer can cancel the subscription at any time, but if you cancel after 14 days before the next billing, you will still be charged. If you do not want to pay for an additional month without using the box, we recommend that you withdraw at least 14 days before the next billing and return the package immediately. To cancel, the customer must go to his customer area and follow the instructions. Proceeding with the cancellation of the contract, the customer has also the duty to schedule the collection of the box to be returned to CORAcircle.
The cancellation will take place only after the return of the last package in the possession of the customer, if the package is not returned, the monthly charge will continue until the return of the products.
4.1 Customer rights. The customer is entitled to receive the selected box containing the number of garments indicated. You are entitled to receive garments in good condition, sanitised through our cleaning process. Please note, however, that the "used boxes" contain garments that have already been used by other customers. Consequently, although the garments remain in good condition and are perfectly sanitised, they may show slight signs of wear.
The customer is also entitled to the delivery of the goods within the specified time and to the service of collecting the box at the address indicated in the dedicated area, without being charged for shipping costs. Finally, the customer has the right to the cancellation of the contract through the modalities provided (see point 3.3 - "Cancellation")
It is the responsibility of CORAcircle to provide the customer with goods that satisfy his rights. If you have any doubts about any clause of this agreement, please contact us by e-mail at email@example.com.
4.2 Obligations of the customer. The customer is responsible for the CORAcircle products throughout the rental period. The customer agrees to keep the CORAcircle products clean and in good condition and agrees to take care of them, using them in accordance with the manufacturer's instructions and any other instructions provided by CORAcircle. In particular, the customer is advised to wash the products according to the instructions on the CORAcircle package and on the label of each individual item. In case of persistent stains, CORAcircle will take care of the washing process. In case of damage to the garments, CORAcircle reserves the right to evaluate the extent of the damage. If the damage is particularly significant and/or irreparable CORAcircle may charge the price of the garment to the customer.
The customer is obliged not to sell or transfer the products of CORAcircle to third parties and to return them at the end of the service.
Delivery is handled by the service chosen by CORAcircle and shipping costs are not charged to the customer.
To ensure you will receive your box, please check that the delivery address on your account is correct. To update a delivery address, please do so in the customer area. Please update your delivery address at least 7 days before your next rental. If the customer does not update his delivery address within this time period, the delivery may go to his old address, for which CORAcircle is not responsible.
The return of the box must be scheduled in the dedicated customer area. The courier will collect the goods directly at the address indicated by the customer and the shipping costs are charged to CORAcircle. The customer is obliged to return all CORAcircle products in the box he rented, regardless of their condition. In case of stained and/or damaged products, see section 4 ("Rights and Obligations of the Customer"). If one or more items are not returned, CORAcircle reserves the right to charge the price of these items. If you cancel the contract but do not schedule the return of the box, you will be contacted by e-mail receiving a return notification. If after 7 days of the notification you still do not return the box, CORAcircle reserves the right to charge you the total value of the individual items minus the subscription amount you have already paid.
We recommend that you keep the box with which we deliver the garments for return.
8. CORAcircle's COPYRIGHT AND REPRODUCTION AND ACCESS
All content featured on or made available through the CORAcircle Services in the form of text, graphics, logos, icon buttons, images, audio files, digital downloads, is the property of CORA srl or its content suppliers and is protected by Luxembourg and international copyright and database right laws.
9. YOUR CUSTOMER AREA
For any clarification or complaint, you may contact CORAcircle by email at firstname.lastname@example.org.
www.corahappywear.com of CORA srl
Via Vintola 6/a, Bolzano/Bozen (BZ), Italy